Privacy Policy

Overview

W.E Valuation Services Pty Ltd (“WE Valuations”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy. We encourage you to read it carefully.

Information We Collect

We collect personal information that is necessary to provide our valuation and auction services. This may include:

• Your name, email address, phone number and company name
• Details about the assets you wish to have valued or sold
• Business and financial information relevant to your enquiry
• Correspondence you send us via email, phone or our website contact forms
• Technical information such as your IP address and browser type when you visit our website

We collect this information directly from you when you submit an enquiry, request a quote or contact us. We do not collect sensitive information (such as health, financial account or government identifier data) unless specifically required for a valuation engagement and with your explicit consent.

How We Use Your Information

We use personal information for the purposes for which it was collected and for related purposes you would reasonably expect, including to:

• Respond to your enquiries and provide quotations for valuation services
• Prepare, deliver and follow up on valuation reports and auction services
• Communicate with you about your engagement and any related matters
• Maintain our records and meet professional obligations
• Comply with our legal and regulatory obligations
• Improve our website and service delivery

We will not use your information for direct marketing without your prior consent, and you may opt out of any marketing communications at any time by contacting us.

Disclosure of Personal Information

We treat your personal information as confidential. We do not sell, trade or rent personal information to third parties. We may disclose personal information in limited circumstances, including:

• To professional advisers (solicitors, accountants) who assist us in providing services to you
• To third-party service providers who assist us in operating our business (e.g. email or form hosting platforms), under confidentiality obligations
• Where disclosure is required or authorised by law, a court order or regulatory authority
• Where you have given us your consent to do so

Any third parties who receive personal information from us are required to handle it in accordance with applicable privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our measures include:

• SSL encryption on all pages of our website
• Secure handling of form submissions through reputable third-party form processors
• Restricted access to personal information within our business
• Secure disposal of personal information that is no longer required

While we implement appropriate safeguards, no transmission of information over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to our website.

Access, Correction and Complaints

You have the right to access personal information we hold about you and to request correction of any information that is inaccurate, incomplete or out of date. To make a request, contact us at the details below.

We will respond to access requests within a reasonable time. We may decline access in limited circumstances permitted by the Privacy Act, in which case we will explain our reasons.

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device.

We may use analytics tools (such as Google Analytics) that collect anonymised information about website usage, including pages visited, session duration and general location. This data does not personally identify you.

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

For any questions, requests or complaints relating to this Privacy Policy or our handling of your personal information, please contact: